Technical Support/Technical Support

Improve customer satisfaction | All employees sign quality responsibility letters to strengthen product quality responsibility system


On the afternoon of January 19, Hunan Volga Piling Machinery Equipment Co., Ltd. held a grand ceremony in the company's conference room for the quality work analysis and deployment with the goal of "improving customer satisfaction" and the signing ceremony of the quality responsibility certificate. The company's general manager Huang Jun, deputy general manager Wang Yuan, deputy general manager Zhao Lihong of the production and manufacturing center, design chief engineer Jin Zhou, etc., as well as the core management personnel of various departments, and front-line employees attended the ceremony.

On the afternoon of January 19, Hunan Volga Piling Machinery Equipment Co., Ltd. held a grand ceremony in the company's conference room for the quality work analysis and deployment with the goal of "improving customer satisfaction" and the signing ceremony of the quality responsibility certificate. The company's general manager Huang Jun, deputy general manager Wang Yuan, deputy general manager Zhao Lihong of the production and manufacturing center, design chief engineer Jin Zhou, etc., as well as the core management personnel of various departments, and front-line employees attended the ceremony.

According to the decision of the overall planning of the production and manufacturing center and the general manager office, the general manager of the company to the production front-line personnel must sign a quality responsibility letter to ensure that the product quality of each link meets the high quality and high requirements. The production and manufacturing center conscientiously implemented the "enhancement of quality awareness, clear quality objectives, sharing quality responsibilities and quality requirements". Zhao Lihong, deputy general manager of the manufacturing center, said that the quality of products is produced, and inspection is to control the quality of the auxiliary. At the meeting, Zhao Lihong, the deputy general manager, shared several experiences: 1. Be clear about things, aim at the target and do it well at one time; 2. Products are like character, and the ability to do well in products is regarded as the ability to do everything well; 3. Do every detail work well; 4. Face bravely and improve continuously; 5. The standard of quality requirements for each process (the standard covers drawings, process requirements, customer personalized requirements, etc.);6. Incorporate supplier quality into our quality system management; 7. Quality management should be coordinated by various departments and maintained systematically in multiple dimensions.

The meeting was presided over by Wang Yang, director of the quality department. At the meeting, the quality department and all the employees attending the meeting reviewed the product quality problems in 2023 through PPT with illustrations and pictures, and learned the excellent cases of suppliers. Clarified roles and responsibilities with each team leader in the manufacturing center to ensure that quality objectives are fully considered and implemented. The manufacturing center has signed a quality responsibility letter with the heads of various departments.

After the meeting, the responsible persons of all departments will improve the product quality according to the unified deployment. Through the signing of the quality responsibility certificate, the purpose is to improve the efficiency and cohesion of the team, enhance the participation and enthusiasm of employees in quality improvement, and promote the overall development of the company's quality culture, which is closely related to each department and each person in the future work, and set up a reward mechanism for achieving the goal.

Deputy General Manager Wang Yuan made a speech, product quality is the lifeline of the company, is the core of customer experience. The focus of the company's personnel should be on how to improve product quality and control the design and manufacturing links. In the face of problems, we do not conceal or shield them. Everyone participates in supervision and works in unity.

At the end of the meeting, general manager Huang Jun concluded and pointed out that "quality assurance" is the responsibility of the whole company, the whole process and the whole staff. All departments of the company should make great efforts to grasp the quality assurance work and give full play to the spirit of ownership in supervision and inspection. The person in charge of each department should have a clear division of responsibilities, assume corresponding responsibilities, truly implement quality assurance to all links, positions and employees, and form a full-staff, all-round, and whole-process quality responsibility system, all to ensure that product quality meets High-quality requirements for the purpose.


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